Community
Free
maximum 5 users
- Community features
- Community support
- Community tickets
- Community forum
- Guides
Core
€6
per user per month, excl. VAT 10 minimum users- Community features
- All Premium features
- Access to source code
- All Community support
Advanced
€10
per user per month, excl. VAT 15 minimum users- Community features
- All Premium features
- Access to source code
- Advanced support
Mo - Fr, 09:00-17:00 CET
Core support, plus
- Email support
- Phone support
- Prio. feature requests
- Installation support
Elite
€15
per user per month, excl. VAT 20 minimum users- Community features
- All Premium features
- Access to source code
- Elite support
Mo - Fr, 09:00-17:00 CET
Advanced support, plus
- Remote hands
- Onboarding (2h)
- Custom app support
- Fast respond time
Feature comparison
Features | Community | Core | Advanced | Elite |
---|---|---|---|---|
Community Features | ||||
Project Overview | ||||
Sharing Projects | ||||
Group Overview | ||||
Linked Items | ||||
File Upload | ||||
Basic User Management | ||||
Table and Card View | ||||
Strong Filtering System | ||||
Premium Features | ||||
Access to source code | ||||
Spreadsheet | ||||
Calculation Service | ||||
API Access | ||||
Dashboard | ||||
Usergroup Administration | ||||
Time Stamp Server | ||||
LDAP / SSO Login | ||||
Personalized Apps |
Support comparison
Support | Community | Core | Advanced | Elite |
---|---|---|---|---|
Installation support | ||||
Installation support | ||||
Personal onboarding manager | ||||
Functional support | ||||
Documentation | ||||
Free getting started training | ||||
Technical support channel | ||||
Community ticket | ||||
Community forum | ||||
Phone | ||||
Remote login and remote hands | ||||
Payed on site support | time billing | |||
Technical support service level | ||||
Service hours | Monday to Friday
9:00-18:00 CET |
Monday to Friday
9:00-18:00 CET |
Monday to Friday
9:00-18:00 CET |
Monday to Friday
9:00-18:00 CET |
Response time - critical incidents | Best effort | 24h | 8h | 2h |
Response time - other incidents | Best effort | 24h | 12h | 6h |
Scheduled assistance | time billing |
This plan can be selected only for the on-premises
hosting
mode.